Communication Essential as Engineer what i deal with it

This scene was common in my workplace

Before releasing the application, your client asks to add/ change new features.
You have to meet your deadline.

How do you handle this issue?
Here is my action plan:

1. Listen to my client. Repeat what they mentioned.

2. Clarify that I have understood.

3. Don’t comment immediately and defer to a later time.
   “Let me think about it and get back to you”

 

1. Simple Signals: Listening

• Say more about that.
• What's going on?
• What do you think?
• How are things?
• Repeat what they mentioned.

2. Paraphrasing: Just clarifying that we have understood. It helps to clarify

• So, For you, It’s important that…
• So you think that we should do it this way and …..
• So it looks like you’ll be working on __ I’ll be doing__. How does that sound?
• So, you would like to see __. Is that right?

3. Statement of intention : 

• So that ___. May I ask a couple of questions to clarify what is needed in the report?
• So that __by _date_. Please let me know how you would like to divide up the tasks?

4. Notice Suggest:

• I’m noticing some crosstalk, and I’m not able to hear all the great ideas. Can we be sure that one person speaks at a time?
• So that we can capture all the information. Can I suggest that we write these ideas on the board?
• I’m noticing that we are spending a lot of time on this topic. What do we want to do about the rest of the agenda?

• Trip for contributing:

• Be concise and not repetitive
• Provide concrete examples of past experience with the situation.
• Say a story: Challenge-->Action-->Result
• Decline to comment and defer to later time
• let me think about it and get back to you
• Before the meeting, ask your more senior colleagues
• What they want you to cover
• How they want you to participate 

I took Communication Essential class at Nova job center in Sunnyvale. It is really helpful.